Effective Date: 01/04/2025
Last Updated:01/04/2025
Civilarch Group, a venture of Spanhaus Design & Construction Pvt Ltd (“we,” “our,” or “us”), is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services through our website, mobile applications, or offline interactions.
For any queries regarding this policy, please contact us at:
📧 Email: info@civilarch.in
📞 Phone: +91 9070907013
This Privacy Policy explains in detail our practices regarding the collection, use, storage, and disclosure of your personal information. It also describes the rights you have over your information and how you can exercise them. We adhere to the highest standards of data protection, in compliance with applicable Indian laws and international best practices.
By accessing or using our services, you acknowledge and consent to the practices outlined in this Privacy Policy.
We may collect the following information that can directly or indirectly identify you:
Full Name
Email Address
Phone Number
Gender
Date of Birth
Postal Address (Permanent & Site Address)
Identification Documents (e.g., Aadhaar, PAN, etc.)
House Plans, Designs, or Specifications
Payment Information and History
Feedback and Survey Responses
Photographs or documents shared during construction consultations or site visits
To understand how our services are being used and to improve user experience, we collect data such as:
IP address
Browser type and version
Device details (mobile/desktop)
Pages visited on our site
Date and time of your visit
Time spent on specific pages
Clickstream data
Geolocation data (only with your consent)
If you log in or register using social media platforms (e.g., Google, Facebook), we may access:
Your public profile
Email address
Friends list
Profile photo
Other publicly shared data
You can control what information is shared from your social media accounts through privacy settings on those platforms.
We use the collected data for the following purposes:
Service Delivery: To provide, maintain, and manage construction-related services and consultations.
User Communication: To respond to inquiries, deliver updates, confirmations, and service-related information.
Improvement of Services: To understand usage patterns and improve the quality and relevance of our services.
Marketing: To send promotional content, newsletters, offers, and information on new features or services.
Personalization: To tailor the content you see based on your preferences and history.
Security: To monitor and enhance the security of our systems and services.
Legal Compliance: To fulfill legal obligations, resolve disputes, and enforce our agreements.
We use cookies and similar technologies (e.g., web beacons, tracking pixels) to improve user experience. Cookies help us:
Remember user preferences
Enable secure login
Analyze site traffic and usage trends
Customize content and ads
You may choose to disable cookies through your browser settings, though this may impact certain functionalities of our services.
We do not sell or rent your personal data. However, your information may be shared under the following circumstances:
With Service Providers: Trusted third-party vendors who help us operate our business (e.g., payment processors, marketing agencies, IT service providers).
With Legal Authorities: If required by law or to protect legal rights, prevent harm, or comply with a court order.
Business Transfers: In case of a merger, acquisition, restructuring, or asset sale, your data may be transferred to the new entity.
With Your Consent: We may share your data for other purposes only after obtaining your explicit consent.
We store your data on secure servers with standard encryption and access controls. While no system is completely immune to breaches, we implement:
SSL (Secure Socket Layer) encryption
Role-based access restrictions
Regular data audits and penetration tests
Encrypted backups
Secure APIs and network protocols
We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy, and to meet legal obligations or enforce agreements.
Depending on your location and applicable laws, you may have the right to:
Access your data
Request corrections
Request deletion (right to be forgotten)
Object to processing
Withdraw consent
Request data portability
To exercise any of these rights, email us at info@civilarch.in. We will respond within 30 days.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us, and we will delete it promptly.
Our website or services may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to read their privacy policies before sharing any data.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. Major changes will be communicated through email or platform notifications.
If you have any complaints or concerns regarding your data or this policy, please reach out to our appointed Grievance Officer:
Name: Adv. Rahul Patel
Email: info@civilarch.in
Response Time: Within 31 days from receipt of the complaint
Please include your name, contact details, description of the issue, and any supporting documents or evidence in your grievance.
For any inquiries related to privacy, data handling, or this policy:
📧 Email: info@civilarch.in
📞 Phone: +91 9070907013
🏢 Company: Spanhaus Design & Construction Pvt Ltd
© 2017 Civilarch Group. A venture of Spanhaus Design & Construction Pvt. Ltd. All rights reserved.