Cancellation and Refund Policy
1. Introduction
Civilarch Group is committed to delivering trustworthy, structured, and transparent consultancy and execution services for construction, architecture, interior design, and turnkey projects. This Cancellation and Refund Policy outlines the rights and obligations related to cancellations and refunds for both clients and Civilarch Group.
By availing of any services from Civilarch Group, customers agree to abide by the terms and conditions set forth herein.
2. Role of Civilarch Group
Civilarch Group acts as a professional service intermediary, connecting clients with qualified contractors, architects, interior designers, and consultants based on location, project type, budget, quality expectations, and timelines. Services are rendered through both digital platforms and on-ground project management.
3. Customer-Initiated Cancellations
If a client decides to cancel their project or services after making a booking or payment, they must send a formal cancellation request from their registered email address to:
📩 support@civilarch.in
or via Registered Post with Acknowledgement Due to our registered office address.
The cancellation request must mention:
Full name of the client
Project reference number
Reason(s) for cancellation
Until such formal notice is received and acknowledged, the engagement will remain active and services will be deemed to be continuing.
4. Refund Eligibility & Deductions
Refunds, where applicable, will be processed after deducting service fees for stages already completed or partially completed. These deductions reflect the actual effort, documentation, third-party coordination, and administrative time invested by Civilarch Group.
| Service Stage | Includes | Deduction (as % of NDV) |
|---|---|---|
| Design Stage | Site Visit, Consultation, Soil Test, Digital Survey, Floor Plan | 3% |
| Structural Stage | Structural Drawings, Framing Layout, Doors & Window Schedule, Quotation, Contractor Matching | 3.5% |
| Pre-Construction Stage | Elevation Drawings, Contract Signing, PM Team Assignment, Detailed Site Inspection | 2.5% |
| Construction Resource Stage | Material & Labour Mobilization, On-Site Initiation | 2% |
| Construction / Execution Stage | All execution work done on-site, material procured, labour used | As per actual work completed + material used + company margin/profit |
Note: NDV = Non-Discounted Value, i.e., the total project value before any discounts or offers.
5. Project Document & Data Sharing
In cases where significant progress has been made (such as completed architectural or structural drawings, soil tests, or digital surveys), deliverables will be shared only as per the agreed schedule and only upon full payment of applicable stage-wise fees.
6. Additional Costs & Third-Party Charges
Services like municipal drawings, external consultants, and government liaisoning (e.g., for Pune clients) may incur extra charges and will be billed at actuals. These amounts are non-refundable and will be deducted from any refund due.
7. Contractor Resource Mobilization
If a contractor has mobilized resources, the client will be responsible for additional charges billed by the contractor. These costs are not governed by this policy but may be reviewed by Civilarch Group in case of any dispute. The company’s decision will be final and binding.
8. Refund Timeline
Refunds, if applicable after necessary deductions, will only be processed upon execution of a Settlement and Release Agreement. Funds will be credited to the client’s bank account within 30 business days.
🛑 Cash refunds are strictly not permitted.
9. Payment Shortfall & Interest Penalty
If actual costs incurred exceed the payment made by the client at the time of cancellation, the client shall pay the difference within 30 business days from the date of notification. Interest at 18% per annum shall be charged on delayed payments.
10. Company-Initiated Cancellations
Civilarch Group reserves the right to cancel a project or engagement under the following circumstances:
Inability to proceed due to regulatory or compliance issues
Non-cooperation or unavailability of client
Non-payment of dues within stipulated deadlines
Unavailability of appropriate contractors or site conditions
Force Majeure or uncontrollable external events
In such cases:
Clients will be informed in writing via email at least 7 working days in advance.
Refunds, if applicable, will be processed after deduction of charges for services already rendered.
A final reconciliation statement will be shared.
The decision of Civilarch Group regarding company-initiated cancellations shall be final and binding.
11. Policy Amendments
This Cancellation and Refund Policy may be amended periodically to align with company practices, market conditions, or legal requirements. Any major updates will be notified through email or official website announcements.
12. Governing Law & Jurisdiction
This Policy is governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Varanasi, Uttar Pradesh.