Effective Date: 01/04/2025
Last Updated:01/04/2025

Civilarch Group, a venture of Spanhaus Design & Construction Pvt Ltd (“we,” “our,” or “us”), is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services through our website, mobile applications, or offline interactions.

For any queries regarding this policy, please contact us at:
📧 Email: info@civilarch.in
📞 Phone: +91 9070907013

1. Introduction

This Privacy Policy explains in detail our practices regarding the collection, use, storage, and disclosure of your personal information. It also describes the rights you have over your information and how you can exercise them. We adhere to the highest standards of data protection, in compliance with applicable Indian laws and international best practices.

By accessing or using our services, you acknowledge and consent to the practices outlined in this Privacy Policy.

2. Information We Collect

A. Personal Identifiable Information (PII)

We may collect the following information that can directly or indirectly identify you:

• Full Name
• Email Address
• Phone Number
• Gender
• Date of Birth
• Postal Address (Permanent & Site Address)
• Identification Documents (e.g., Aadhaar, PAN, etc.)
• House Plans, Designs, or Specifications
• Payment Information and History
• Feedback and Survey Responses
• Photographs or documents shared during construction consultations or site visits

B. Usage Data

To understand how our services are being used and to improve user experience, we collect data such as:

• IP address
• Browser type and version
• Device details (mobile/desktop)
• Pages visited on our site
• Date and time of your visit
• Time spent on specific pages
• Clickstream data
• Geolocation data (only with your consent)

C. Data from Social Media

If you log in or register using social media platforms (e.g., Google, Facebook), we may access:

• Your public profile
• Email address
• Friends list
• Profile photo
• Other publicly shared data

You can control what information is shared from your social media accounts through privacy settings on those platforms.

3. How We Use Your Data

We use the collected data for the following purposes:

• Service Delivery: To provide, maintain, and manage construction-related services and consultations.
• User Communication: To respond to inquiries, deliver updates, confirmations, and service-related information.
• Improvement of Services: To understand usage patterns and improve the quality and relevance of our services.
• Marketing: To send promotional content, newsletters, offers, and information on new features or services.
• Personalization: To tailor the content you see based on your preferences and history.
• Security: To monitor and enhance the security of our systems and services.
• Legal Compliance: To fulfill legal obligations, resolve disputes, and enforce our agreements.

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, tracking pixels) to improve user experience. Cookies help us:

• Remember user preferences
• Enable secure login
• Analyze site traffic and usage trends
• Customize content and ads

You may choose to disable cookies through your browser settings, though this may impact certain functionalities of our services.

5. Data Sharing and Disclosure

We do not sell or rent your personal data. However, your information may be shared under the following circumstances:

• With Service Providers: Trusted third-party vendors who help us operate our business (e.g., payment processors, marketing agencies, IT service providers).
• With Legal Authorities: If required by law or to protect legal rights, prevent harm, or comply with a court order.
• Business Transfers: In case of a merger, acquisition, restructuring, or asset sale, your data may be transferred to the new entity.
• With Your Consent: We may share your data for other purposes only after obtaining your explicit consent.

6. Data Storage and Security

We store your data on secure servers with standard encryption and access controls. While no system is completely immune to breaches, we implement:

• SSL (Secure Socket Layer) encryption
• Role-based access restrictions
• Regular data audits and penetration tests
• Encrypted backups
• Secure APIs and network protocols

We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy, and to meet legal obligations or enforce agreements.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your data
• Request corrections
• Request deletion (right to be forgotten)
• Object to processing
• Withdraw consent
• Request data portability

To exercise any of these rights, email us at info@civilarch.in. We will respond within 30 days.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us, and we will delete it promptly.

9. Third-Party Links and Services

Our website or services may contain links to external websites not operated by us. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to read their privacy policies before sharing any data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. Major changes will be communicated through email or platform notifications.

11. Grievance Redressal Mechanism

If you have any complaints or concerns regarding your data or this policy, please reach out to our appointed Grievance Officer:

Name: Adv. Rahul Patel
Email: info@civilarch.in
Response Time: Within 31 days from receipt of the complaint

Please include your name, contact details, description of the issue, and any supporting documents or evidence in your grievance.

12. Contact Us

For any inquiries related to privacy, data handling, or this policy:

📧 Email: info@civilarch.in
📞 Phone: +91 9070907013
🏢 Company: Spanhaus Design & Construction Pvt Ltd