Introduction
At Civilarch Group, we believe that constructing a building or designing an interior space is not just about aesthetics or structure; it's about delivering long-term satisfaction. Our service warranties are crafted to ensure peace of mind for our clients, covering both construction and interior design services.
With our robust warranty offerings, you can be confident that your investment is protected, and we are committed to upholding the highest standards in every aspect of your project.
This guide details our warranties for construction and interior design, along with FAQs, Terms and Conditions, and other relevant information to help you better understand our services and the protection we offer.
Construction Services Warranty — Key Coverage
When you choose Civilarch Group for your construction project, you are investing in a structure built to last. Our warranty ensures that every aspect of the construction — from the foundation to the final finish — meets our high standards of quality.
Structural elements coverage:
Construction Warranty — Exclusions
- Acts of Nature & External Forces — Damage due to natural calamities, soil movement, water seepage, floods, or earthquakes.
- Client Negligence — Issues arising from improper use, lack of maintenance, or neglect of the property.
- Unauthorized Modifications — Any changes made by the client or third parties after project handover without written approval.
- Wear and Tear — Gradual deterioration from regular use, including minor cracks, fading, or staining.
- Third-Party Products — Materials not supplied by Civilarch Group, which are typically covered under their own manufacturer's warranties.
Making a Construction Warranty Claim
- Notify Us Quickly — Contact us within 30 days of discovering the defect via +91 9070907013 or Support@civilarch.in.
- Provide Documentation — Ensure you have your project handover documents and proof of payment ready.
- Site Access — Allow our representatives to inspect the site to determine the nature and extent of necessary repairs.
Interior Design Services Warranty — Key Coverage
Civilarch Group provides a comprehensive warranty for our interior design services, ensuring that your designed space remains beautiful and functional for years to come.
Interior Design Warranty — Exclusions
- External Damage — Damage caused by water seepage, rough handling, or misuse of the interiors.
- Natural Variations — Minor variations in natural materials like wood grain, color changes, or mineral streaks.
- General Wear and Tear — Softening of cushions, fading of fabrics, or gradual deterioration from everyday use.
- Improper Maintenance — Failure to follow manufacturer care instructions or lack of regular upkeep.
- Unauthorized Alterations — Modifications to interiors or damage caused by third parties.
Making an Interior Design Warranty Claim
- Notify Us Quickly — Report defects within 7 days of discovery via +91 9070907013 or Support@civilarch.in.
- Provide Documentation — Have your project handover documents and proof of payment ready.
- Site Access — Grant access for an inspection to determine the necessary corrective action.
Furniture Warranty
Civilarch Group offers a Lifetime Warranty on borer and termite issues for solid wood furniture.
This warranty covers solid wood, upholstered, and metal furniture provided by Civilarch Group.
Complete Services Warranty Coverage Table
Construction Services
| Element | Coverage | Duration |
|---|---|---|
| Structural Integrity (Foundations, Walls, Roofing) | Defects in foundations, walls, roofing due to faulty construction | 10 Years |
| Masonry & Plastering | Major cracks caused by construction errors (not minor hairline cracks) | 1 Year |
| Waterproofing | Basements, terraces, wet areas — material failure or installation issues | 5 Years |
| Plumbing & Electrical Systems | Wiring, switches, plumbing fixtures — excludes misuse or third-party intervention | 2 Years |
| Anti-Termite Treatment | Termite control in treated areas including basements and wooden structures | 3 Years |
Interior Services
| Element | Coverage | Duration |
|---|---|---|
| Modular Furniture | Workmanship or material failure — peeling laminates, broken hinges, malfunctioning drawers | 5 Years |
| Cabinetry & Shelving | Loose doors, broken shelves, unaligned parts — excludes wear or misuse | 5 Years |
| Flooring | Cracking tiles, misalignment, lifting floors — excludes wear or moisture damage | 2 Years |
| Paint & Wall Finishes | Peeling or fading — excludes physical impacts, moisture, or neglect | 1 Year |
| Upholstery & Furnishings | Defects in materials or stitching — excludes fading, softening, rough handling | 1 Year |
| Solid Wood Furniture (Borer/Termite) | Protection against borer and termite damage — excludes upholstery and wear | Lifetime |
General Terms & Conditions for Warranty
Civilarch Group will honor its warranty only if the product or service is used in strict accordance with the intended purpose and specifications outlined in the contract. Any deviations from the agreed-upon terms, or misuse of the service, will void the warranty.
Customers must notify Civilarch Group within 10 days of discovering any defect or malfunction in the construction or interior services to initiate a warranty claim. Warranty claims must be submitted via email or phone with relevant documentation, including photos of the defect or issue.
If a claim is accepted, Civilarch Group will — at its sole discretion — either repair or replace the defective part or service at no additional cost, subject to availability of materials. Repairs or replacements will be performed based on the availability of materials and products. If the original materials are unavailable, Civilarch Group reserves the right to substitute them with similar or upgraded options.
The warranty only applies to the original construction or interior services provided by Civilarch Group and cannot be transferred to a third party. Typically, the warranty is not transferable unless specified — please contact us for clarification on specific warranty transfer policies.
Customers are responsible for proper maintenance and care of the construction and interior work provided. This includes routine inspections and corrective actions when necessary to avoid voiding the warranty.
- Basic maintenance such as cleaning and preventing water seepage is essential to keep the warranty valid.
- Any damage caused by misuse, external factors, or unauthorized modifications will not be covered.
- Clients are responsible for providing accurate site access and cooperation during warranty inspections.
- Natural wear and tear, misuse, or improper maintenance.
- Issues arising from items or services not explicitly listed under the warranty terms.
- Damages caused by alterations, modifications, or repairs carried out without prior written approval from Civilarch Group.
- Any damage caused by misuse, external factors, or unauthorized modifications.
Frequently Asked Questions — Construction
Frequently Asked Questions — Interior Design
Frequently Asked Questions — General
The Civilarch Group Quality Promise
At Civilarch Group, we promise high-quality materials, expert craftsmanship, and exceptional service. We aim to ensure your construction or interior project not only meets but exceeds your expectations. Our warranty system is designed to protect you and your investment, and our team is always ready to support you throughout your journey with us.
Every project we undertake is backed by certified materials, skilled professionals, and a structured warranty system. We stand behind our work — long after handover day.