At Civilarch Group, we believe that constructing a building or designing an interior space is not just about aesthetics or structure; it’s about delivering long-term satisfaction. Our service warranties are crafted to ensure peace of mind for our clients, covering both construction and interior design services. With our robust warranty offerings, you can be confident that your investment is protected, and we are committed to upholding the highest standards in every aspect of your project.

This guide will detail our warranties for construction and interior design, along with FAQs, Terms and Conditions, and other relevant information to help you better understand our services and the protection we offer.

Civilarch Group Construction Services Warranty

When you choose Civilarch Group for your construction project, you are investing in a structure built to last. Our warranty ensures that every aspect of the construction, from the foundation to the final finish, meets our high standards of quality.

Key Coverage Aspects:

1. Workmanship Guarantee:

• We provide a 12-month warranty starting from the project handover date, covering defects arising from poor workmanship.

2. Certified Quality Materials:

• We use only certified materials from top vendors, all of which come with their own manufacturer’s warranties for added protection.

3. Structural Elements Coverage:

• RCC Structure & Foundation (10 Years): Protection against major structural failures in load-bearing components caused by workmanship issues.

• Masonry & Plastering (1 Year): Coverage for significant structural cracks, excluding those resulting from normal settlement or external forces. Note: Hairline cracks in masonry may appear due to the natural settling of the structure over time. These are typically minor and do not indicate failure, but we recommend regular maintenance to monitor such cracks.

• Waterproofing (2 Years): Assurance for waterproofing in areas like basements, terraces, and wet rooms, excluding damage caused by structural movement.

• Electrical & Plumbing (1 Years): Covers defects in electrical and plumbing systems installed by us, including issues with wiring, pipelines, joints, and drainage.

• Anti-termite Treatment (3 Years): Protection against termite damage if treatment was included in the scope of work.

• General Civil Work (Up to 3 Years): Encompasses a variety of services like wall construction, flooring, plastering, etc.

Exclusions to Our Warranty:

• Acts of Nature & External Forces: Damage due to natural calamities, soil movement, water seepage, etc.

• Client Negligence: Issues arising from improper use or neglect.

• Unauthorized Modifications: Any changes made by the client or third parties after project handover.

• Wear and Tear: Gradual deterioration from regular use.

• Third-Party Products: Materials not supplied by Civilarch Group, which are typically covered under their own warranties.

Making a Construction Warranty Claim:

• Notify Us Quickly: Contact us within 30 days of discovering the defect via +91 9070907013 or Support@civilarch.in.

• Provide Documentation: Ensure you have your project handover documents and proof of payment.

• Site Access: Allow our representatives to inspect the site to determine the necessary repairs.

Civilarch Group Interior Design Services Warranty

Civilarch Group also provides a comprehensive warranty for our interior design services, ensuring that your designed space remains beautiful and functional for years to come.

Key Coverage Aspects:

1. Modular Systems (10-Year Warranty):

• Covers factory-manufactured modular kitchens, wardrobes, storage systems, and all integrated hardware.

2. Gypsum & POP False Ceilings (1 Year):

• Protection against defects like board integrity issues and surface cracks.

3. Branded Furniture (Up to 3 Years):

• Warranty as per the manufacturer’s terms, typically covering manufacturing defects for up to 3 years.

4. Custom Furniture & Fixtures (1 Year):

• Covers defects in custom-designed furniture and fixtures for one year.

5. Wooden Flooring (2-5 Years):

• Coverage as per manufacturer’s warranty for wooden flooring, ranging from 2 to 5 years.

6. Painting (1 Year):

• Covers issues like peeling, fading, or bubbling due to application errors.

7. Workmanship on Interior Services (Up to 3 Years):

• Coverage for civil work, electrical work, plumbing, and custom woodwork.

Exclusions to Our Warranty:

• External Damage: Damage caused by water seepage, rough handling, or misuse.

• Natural Variations: Minor variations in natural materials like wood.

• General Wear and Tear: Softening of cushions, fading of fabrics, etc.

Making an Interior Design Warranty Claim:

• Notify Us Quickly: Report defects within 7 days of discovery via +91 9070907013 or Support@civilarch.in.

• Provide Documentation: Have your project handover documents and proof of payment ready.

• Site Access: Grant access for an inspection to determine necessary action.

Frequently Asked Questions (FAQs)

Construction Services FAQ

• Does Civilarch Group offer a warranty on construction services?
  Yes, we provide a 12-month warranty on construction services, starting from the date of project handover. This covers defects in workmanship and structural elements.

• What does the construction warranty cover?
  The warranty covers structural components like the foundation, RCC work, masonry, waterproofing, and plumbing installations, excluding damages caused by external forces, natural wear, or misuse.

• What is the duration of the construction warranty?
  The construction warranty lasts for 12 months, while specific components like the RCC structure have coverage for up to 10 years, and waterproofing is covered for up to 5 years.

• What is the process to claim a construction warranty?
  To make a claim, notify us within 30 days of noticing any defect via phone (+91 9070907013) or email (Support@civilarch.in). Provide necessary documentation, including project handover details and payment proof.

• Are there any exclusions to the construction warranty?
  Yes, the warranty does not cover damage due to acts of nature, external factors, client negligence, or unauthorized modifications made after project handover.

• What if I notice cracks in the masonry work?
  Hairline cracks in masonry may appear due to the natural settling of the structure, which is normal. However, if significant cracks appear that affect the structural integrity, they will be covered under the warranty.

• Is there any coverage for plumbing and electrical work?
  Yes, plumbing and electrical work are covered for 2 years under our warranty, which includes defects in wiring, pipelines, joints, and drainage systems.

• Do I need to maintain the property for the warranty to be valid?
  Yes, basic maintenance, like cleaning and preventing water seepage, is essential to ensure that the warranty remains valid.

Interior Services FAQ

• Does Civilarch Group offer a warranty on interior design services?
  Yes, we offer a 1-3 year warranty on various interior elements, including furniture, modular systems, false ceilings, and more, depending on the material and product.

• What products and services are covered under the interior design warranty?
  The warranty covers modular systems, custom furniture, woodwork, false ceilings, electrical installations, and finishes like painting. Specific products like solid wood furniture and flooring may have longer coverage depending on the manufacturer’s warranty.

• Are customized furniture and decor items covered under the warranty?
  Yes, customized furniture, woodwork, and decor items are covered under our warranty for 1 year. However, natural variations like wood grain or color changes are excluded.

• What is the claim process for interior design services?
  If you encounter a defect, notify us within 7 days via phone (+91 9070907013) or email (Support@civilarch.in). Please provide your project details, including the invoice and warranty document.

• Does the warranty cover wear and tear of furniture?
  No, normal wear and tear, including softening of cushions, fading of fabrics, or damage caused by rough handling, is not covered under the warranty.

• Is there a warranty for wooden flooring?
  Yes, wooden flooring comes with a warranty of up to 10-25 years, depending on the brand and product type. Damage due to improper maintenance or misuse is not covered.

• What if I notice a defect in my modular kitchen or wardrobe?
  Defects related to craftsmanship or material failure are covered under the warranty. Please notify us within 7 days of noticing any defect.

• Are there exclusions to the interior services warranty?
  Yes, exclusions include external damage, natural material characteristics, misuse, and improper maintenance.

• What if I lose my warranty documentation?
  If you lose your warranty documentation, please contact our customer support team, and we will assist you in retrieving the necessary information based on your project details.

• How long does it take to resolve a warranty claim?
  We aim to resolve warranty claims within a reasonable time frame. The exact time will depend on the nature of the issue and availability of materials or products for replacement or repair.

General Questions for Construction & Interior Services

Can I modify my interior design after the project is completed?
Yes, any modifications after the project completion can be done as long as they do not affect the structural integrity or the warranty terms. Additional costs may apply depending on the scope of work.

How do I know if the products used are of good quality?
We use only certified materials and products sourced from trusted vendors. All materials are vetted to meet the highest standards of quality and durability.

Are the warranties transferable if I sell my property?
Typically, the warranty is not transferable unless specified. Please contact us for clarification on specific warranty transfer policies.

Is there any way to extend my warranty?
While our warranties are not extendable, we offer maintenance services that can help keep your property in good condition and provide peace of mind even after the warranty period ends.

What happens if I miss the warranty claim period?
Claims made after the warranty period will be reviewed on a case-by-case basis, and additional charges may apply for repairs or replacements.

Terms and Conditions

General Terms for Construction & Interior Services:

Warranty Conditions

Civilarch Group will honor its warranty only if the product or service is used in strict accordance with the intended purpose and specifications outlined in the contract. Any deviations from the agreed-upon terms, or misuse of the service, will void the warranty.

Exclusions

The warranty does not cover natural wear and tear, misuse, improper maintenance, or any issues arising from items or services not explicitly listed under the warranty terms. This includes damages caused by alterations, modifications, or repairs carried out by the client or third parties without prior written approval from Civilarch Group.

Repair and Replacement

Repairs or replacements will be performed at the sole discretion of Civilarch Group, based on the availability of materials and products. If the original materials are unavailable, Civilarch Group reserves the right to substitute them with similar or upgraded options. The customer may incur additional charges for any replacement or upgrade.

Construction Warranty:

Workmanship

Civilarch Group guarantees the workmanship on all construction services for a period of 12 months from the handover date. This warranty covers defects arising from faulty workmanship, but excludes defects caused by external factors such as natural disasters, soil settlement, or misuse.

Structural Components

• RCC Structure & Foundation: The warranty covers structural failures in load-bearing components directly resulting from faulty workmanship for 10 years.

• Masonry and Plastering: 1-year warranty covering major structural cracks due to poor workmanship, but not those caused by normal settlement or external forces.

• Waterproofing: Civilarch Group offers a 5-year warranty for waterproofing applied by us (in basements, terraces, wet areas), excluding damages due to structural movement or external factors.

• Plumbing & Electrical Systems: A 2-year warranty is offered for defects in plumbing and electrical systems, including concealed wiring, distribution boards, and drainage systems installed by Civilarch Group.

• Anti-termite Treatment: 3-year warranty for termite-related issues covered under our initial treatment scope.

Please note, minor hairline cracks in masonry work may appear due to the natural movement of the structure over time, and these do not fall under warranty unless they indicate structural failure.

Exclusions for Construction Warranty

• Acts of Nature: Natural disasters such as earthquakes, floods, soil settlement, or any external environmental factors beyond the control of Civilarch Group.

• Client Negligence: Any damage caused by improper use, neglect, lack of maintenance, or external factors not related to our construction work.

• Unauthorized Modifications: Any alterations or additions made by the client or third parties after the handover of the project.

• Wear and Tear: Minor deterioration from regular use and exposure, including small cracks, fading, or staining, is not covered under the warranty.

Furniture Warranty:

Sofas

Civilarch Group offers a Lifetime Warranty on borer and termite issues for solid wood furniture. This warranty excludes upholstery, normal wear and tear, softening or flattening of cushions, and damage due to improper cleaning or rough handling.

All Other Furniture

This warranty covers solid wood, upholstered, and metal furniture provided by Civilarch Group. It excludes natural wood characteristics like grain variations, color changes, mineral streaks, or knots, as well as normal wear and tear. Additionally, damage caused by misuse or external factors is not covered.

Services Warranty Coverage

Services Warranty Coverage – Construction & Interior

1. Construction Services Warranty Coverage

Civilarch Group guarantees the quality and workmanship of all construction services provided. The warranty covers defects or issues arising directly from faulty craftsmanship or materials, subject to the following terms and conditions:

• Structural Integrity: Coverage for structural defects in foundations, walls, and roofing due to faulty construction for a period of 10 years. This warranty covers only structural failure directly caused by defective workmanship and does not cover issues arising from external factors such as settling, moisture movement, or environmental conditions.

• Masonry & Plastering: Coverage for major cracks in masonry work caused by construction errors within 1 year from the completion date. Minor hairline cracks, often caused by the natural settling of the structure, are not covered.

• Waterproofing: Civilarch Group provides a 5-year warranty for waterproofing solutions provided by us, including basements, terraces, and wet areas. The warranty covers defects related to material failure or installation issues but excludes damage caused by structural movement, external factors, or improper maintenance.

• Plumbing & Electrical Systems: A 2-year warranty for plumbing and electrical systems installed by Civilarch Group. This covers defects in wiring, switches, and plumbing fixtures. It excludes damage caused by misuse or third-party interventions.

• Anti-Termite Treatment: A 3-year warranty for termite control in areas treated by Civilarch Group, including basements, wooden structures, and other vulnerable areas.

• Exclusions:

  • Damage caused by natural disasters (e.g., earthquakes, floods).

  • Defects arising from client negligence, such as misuse, improper maintenance, or lack of regular inspections.

  • Unauthorized alterations or additions to the structure by the client or third parties.

  • Normal wear and tear, including minor cracks or surface degradation over time.

2. Interior Services Warranty Coverage

Civilarch Group guarantees the quality and durability of all interior services, including modular furniture, cabinetry, flooring, and other elements. The warranty covers defects or issues related to poor workmanship or materials used in these services, subject to the following terms:

• Modular Furniture: Coverage for defects in workmanship or material failure for a period of 5 years. This includes issues such as peeling laminates, broken hinges, or malfunctioning drawers due to poor craftsmanship.

• Cabinetry & Shelving: Coverage for defects in construction and installation for a period of 5 years, including issues like loose doors, broken shelves, or unaligned parts. Normal wear from usage or damage due to misuse is not covered.

• Flooring: Coverage for defects in floor installation, including issues like cracking tiles, misalignment, or lifting floors, for a period of 2 years. This does not include wear and tear due to regular usage or damages caused by external factors such as moisture or improper maintenance.

• Paint & Wall Finishes: Civilarch Group guarantees paint finishes and wall treatments for a period of 1 year, covering issues like peeling or fading. Exclusions include damage from physical impacts, moisture, or neglect.

• Upholstery & Furnishings: The warranty on upholstery is limited to defects in materials or stitching for a period of 1 year. It does not cover issues such as fading, softening, or damage caused by improper cleaning or rough handling.

• Exclusions:

  • Damage caused by external factors such as water damage, humidity, or accidents.

  • Natural wear and tear resulting from everyday use, such as scratches, stains, or fading.

  • Improper maintenance or lack of care, including failure to follow manufacturer care instructions.

  • Client modifications to the interiors or damage caused by third parties.

  • Damages caused by unauthorized repairs or alterations to the installed services.

General Terms and Conditions for Services Warranty

1. Claim Notification: Customers must notify Civilarch Group within 10 days of discovering any defect or malfunction in the construction or interior services to initiate a warranty claim.

2. Claim Procedure: Warranty claims must be submitted via email or phone with relevant documentation, including photos of the defect or issue.

3. Repair or Replacement: If a claim is accepted, Civilarch Group will, at its sole discretion, either repair or replace the defective part or service at no additional cost, subject to availability of materials.

4. Warranty Limitation: The warranty only applies to the original construction or interior services provided by Civilarch Group and cannot be transferred to a third party.

5. Customer Responsibilities: Customers are responsible for proper maintenance and care of the construction and interior work provided. This includes routine inspections and corrective actions when necessary to avoid voiding the warranty.

6. Exclusions: Any damage caused by misuse, external factors, or unauthorized modifications will not be covered under the warranty.

Civilarch Group Quality Promise

At Civilarch Group, we promise high-quality materials, expert craftsmanship, and exceptional service. We aim to ensure your construction or interior project not only meets but exceeds your expectations. Our warranty system is designed to protect you and your investment, and our team is always ready to support you throughout your journey with us.

For any questions or to make a claim, please contact us at:

Phone: +91 9070907013
Email: Support@civilarch.in
Website: civilarch.in